Refund policy

We want you to be completely satisfied with your technology purchase. Your trust and shopping experience are our top priorities. 💙

1. Returns

You can request a return within 30 days of receiving your order. To be eligible for a return, the product must be unused, in its original condition, and include all original packaging, accessories, and components.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale items

  • Gift cards

  • Products that are used, damaged, or missing original packaging

  • Items damaged due to misuse or improper handling

3. Refunds

Once we receive your returned product, we will inspect it and notify you about the approval status of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

4. Exchanges

We only offer replacements for products that arrive defective, damaged, or incorrect. If you receive a faulty item, please contact our support team and we will assist you.

5. Return Shipping

Customers are responsible for return shipping costs unless the product received is defective, damaged, or the wrong item was delivered.

6. How to Start a Return

To request a return, please contact us with:

  • Your order number

  • Product details

  • Reason for return

  • Photos (if the item is damaged or defective)

Our support team will guide you through the return process.

Email: support@cognivotech.com

Thank you for choosing CognivoTech. We are committed to providing quality technology products and a reliable shopping experience.